Exchange Policy
If you have any queries regarding the product or wish to request an exchange, please raise the query within 2 days of receiving the product. Queries must be sent from your registered email ID to our WhatsApp number or our support email.
- Exchange Policy:
- We offer a 2 day exchange window from the date of delivery.
- Please note that we do not provide reverse pickup services. You will need to send the product back to us at the address below.
- If You Received A Defective Product From Our Side For Claim You Must Send a Pre-Opening Video Within 24 Hours If You are Not Able To Provide Pre-opening Video of Wrong Product/Parcel, We Can Not Pass Your Claim For Wrong Product.
- Ensure that the product is Exchange in the same condition it was shipped. If the product is returned damaged or visibly used, a Exchange will not be provided.
- Important Notes
- Shipping charges are non-refundable.
- Once an exchange is processed and the product is delivered, no further exchanges will be allowed for that order.
- Cancellations are only possible before the order has been dispatched from our warehouse.
- You Have To Agree To Our Exchange Policy Before You Purchases Any Product From Our Store.
Shipping And Cod Charges Are Non-refundable.
For any issues, please feel free to contact us:
- Support Email: contact@tulsiya.in
- WhatsApp: +91 9909301317
Please make sure all the details you provide are accurate. We are not responsible for any mistakes in the information shared.
- Order Cancellation Policy
- You may cancel your order anytime before it is dispatched from our warehouse.
If the item has already been delivered, please follow the return process above.
- Damages & Issues
- We check all products before dispatch. However, please inspect your order upon delivery.
- If item is:
- Damaged
- Defective
- Wrong product
Contact us within 24 hours with photos or video.
- 360° Video Requirement
- Please record 360° unboxing video before opening the parcel.
This is mandatory for damage/wrong product claims.
Need Assistance?
If you have any questions or need help with returns, exchanges, or cancellations, feel free to reach out:
📧 Email: contact@tulsiya.in
We’re here to assist you!
Thank you for shopping with Tulsiya!
